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Repairs

Air New Zealand Approved Repair Agent

The only Air New Zealand approved repair agent on the North Shore in Auckland. If you've received a damage report, come and see us (with your air claim) and we'll take care of things from there so you can get traveling again as soon as possible! Bags get picked up from us every Wednesday and returned repaired the following Wednesday. If your bag is urgent give us a call and we'll talk you through your options.

Bag Repairs

Damaged suitcase but no air claim? We have a service that'll help with that. Drop off your bag and we'll arrange the rest. Bags get picked up on Wednesday and dropped back repaired the following Wednesday. Once we have a quote we'll be in touch to confirm and if you wish to go ahead with the repair we'll either send you an invoice or you're welcome to bring cash into the shop. This must be paid within 48 hours of confirming the quote. We charge $10 for this service and if your bag can't be repaired we'll take $10 off any bag in store.

We have a number of connections with local repair agents so whether it's damage to your (or your child's) school bag, luggage, briefcase or any other bag, we should be able to help! Either pop into store, or complete the below form and we'll get in touch with the options to get your favourite bag repaired.

*Please note we do not do the repairs in store and are not liable for any damage or loss to the bags while your bag is being repaired.